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Your Fertility Journey

Your Fertility Journey

Helping you through yours

Complaints Procedure

Here at Your Fertility Journey (YFJ) we pride ourselves on delivering high quality fertility, women’s health and menopause advice and advocacy as well as ensuring a fantastic patient experience.

We are delighted and proud, that in 10 years of operating YFJ has not received any complaints, however we want to make it easy for you to complain if you if feel unsatisfied with the care you have received. Below are details on how you can make a complaint.

Both the Director and nurse consultant Kate Davies and specialist nurse Katherine Pleace are regulated by the Nursing and Midwifery Council (NMC). You can check our registration on the NMC website. We are also both indemnified by The Royal College of Nursing.

If you wish to make a complaint, please email Kate Davies directly on kate@yourfertilityjourney.com and your complaint will be dealt with in accordance with the YFJ Complaints Policy. Complaints are audited on an annual basis and any complaints received would directly inform changes and improvements to our service and care. If, however, you prefer to make a complaint directly to the NMC you can do so here.

We also welcome your Google Reviews – positive or negative!

Kate Davies – Director and Independent Fertility Nurse Consultant

May 2022

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  • Endometriosis
  • Fertility Coach
  • Fertility Facts
  • IVF
  • Menopause
  • PCOS
Your Fertility Journey Ltd
Your Fertility Journey Ltd
5.0
Based on 51 reviews
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review us on
Amy KingAmy King
13:43 16 May 22
Kate is like a wonderfully kind Aunt and a fountain of all knowledge. She is the perfect balance of information and warmth that is needed to help you muddle through. I would highly recommend booking in with Kate at whatever point of your fertility journey you are in. Thank you Kate for your time!
Rachael WildingRachael Wilding
11:41 05 May 22
I had 5 sessions of coaching with Kate Davies prior to, during and in the 2 week wait following my 3rd round of IVF.I’d had a tough time over my 2nd cycle and was losing the hope following a loss earlier in the year and a bunch of very negative test results. I really needed something to help me to get back on track. Sessions with Kate were the perfect tonic. Over Christmas I took a break from treatment and gained techniques from Kate to help build up resilience and self care basket ready for starting a 3rd cycle in February.I started treatment in early February and it went very smoothly. We had a fresh day 5 embryo transfer on 19th February. This was also the due date for the baby we lost last year and the feelings surrounding this date were big and mixed but Kate helped me through it.We had several sessions during the 2 week wait and learnt techniques to try and keep as rational and calm as possible and this was so so so beneficial. On our final session I was able to share the lovely news that it had been successful and we talked about the emotions that came with pregnancy after loss.Being a nurse myself I really appreciated her clinical advice on top of her support and practical techniques she gave to help me through this cycle. The support from my clinic was amazing but they were busy. To be able to sit with a knowledgeable, kind and compassionate healthcare professional for an hour at a time during treatment really helped to keep my stress levels low and to be in the best shape for getting through one of the most challenging few weeks I have ever been through with hope and sanity still intact. My favourite bit of advice was to make a plan for test day to have the time with my husband to talk and reflect on the outcome. We went out for a meal together and just talked and took in the news.I’m now 2nd trimester pregnant with a healthy little baby boy on the way and I still have to pinch myself at times to believe that it worked. It was a dark period of hopelessness following my 2nd cycle and honestly feel that with each session everything got lighter and lighter. I knew this was a once in a lifetime opportunity to and have a baby and having the extra support certainly helped me to throw everything at it too.
Loretta CollinsLoretta Collins
19:58 26 Apr 22
Kate was fantastic, supportive, understanding and extremely knowledgeable . After suffering from amenorrhea for 16 months I didn't know what to do and have been feeling quite lost. Kate has been able to assist me in trying to find answers and maximise my fertility.
Warren DelayWarren Delay
09:18 10 Apr 22
I’ve been working with Kate for a good six months now. First she’s helped me understand my options and some of the tests i need to work through - as I have secondary infertility I’m not going to get much help off the nhs so having Kate there for solid guidance has been great. More recently Kate has helped me with some fertility coaching following a miscarriage which has really helped me to put coping mechanisms in place and feel more hopeful! Thanks Kate!Katie delay (not warren)
L PorterL Porter
08:11 02 Feb 22
Kate is very approchable, answered all of our questions. Excellent advice for us both. Instagram page & podcasts also very infromative.
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YFJ is delighted to offer this service which is pr YFJ is delighted to offer this service which is provided by our experienced specialist nurse. 

This 1 hour consultation is for you if:

* You want to feel prepared and empowered
* You’re experiencing symptoms and would like support and guidance in managing your symptoms
* You would like to understand more about HRT and whether it is right for you
* You would like to learn about how lifestyle changes and the right supplements can help support your menopause transition
* You would like to understand what the menopause means for you both in the short and long term
* You have recently been diagnosed with an early menopause or premature ovarian failure (POI), or you’re worried that this is what you may be experiencing

The YFJ experienced specialist nurse is able to offer you a one-to-one consultation – via online video to:

* Assess your female health
* Help you to optimise your female health and feel empowered to take back control of your menopause
* Recommend and undertake blood tests and other investigations
* Advise on the right supplements and medical treatment for you
* Provide bespoke lifestyle advice and emotional support
* Talk to you about your HRT options and natural remedies

Consultations can be booked to fit in with your busy schedule and because we can get together via online video, distance isn’t a problem.Find out more and how to book via link in bio x
Throw back from a couple of weeks ago, BUT look wh Throw back from a couple of weeks ago, BUT look who I managed to meet up with! ⁠
⁠
Nat @fertilitypoddy and I got together in sunny Manchester for a brief white wine spritzer, whilst me and Mr YFJ were collecting our oldest (and all his stuff) from Uni. Luckily meeting Nat meant I avoided being subjected to Oliver's rather unsavoury Halls of Residence as Mr YFJ was left to hump and dump 😀⁠
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It's the first time Nat and I have been together in person for ages and there was so much chat to be done that we forgot to take more pictures, so this is it!⁠
⁠
No Brew@2 today as we're on a break whilst we're both away in the sunshine but see you soon.......⁠
⁠
#fertilitypoddy #thefertilitypodcast #fertility #ivf #ttc #ttccommunity #friends #cohosts #podcast
This week has been all about family time in the Ma This week has been all about family time in the Maldives at the beautiful @reethifaru resort.

It’s been the most perfect break and a way to celebrate big birthdays, end of A-Levels and new beginnings.

We’ve laughed, drank fabulous wine, eaten amazing sea food, snorkelled with turtles, dived, jet skied, swam and done plenty of yoga with the best view ever!

Do I have to come home?
#maldives #sun #yoga #turtles #holiday #sand
I literally laughed out loud when I read this fabu I literally laughed out loud when I read this fabulous Google review! I've never been called a 'kind Aunt' before but I'll take it!⁠
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Today, I am literally sitting under a palm tree in the Maldives and enjoying the sunshine whilst reflecting on the lovely Google reviews on our listing. Feeling very grateful.⁠
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#fertility #fertilityjourney #ttc #ttccommunity #ttcuk #ivfuk #ivf #ivftreatment #fertilitynurse #yourfertilityjourney #yourfertilitynurse #gratitude
As we only have 2 days of #pridemonth left we want As we only have 2 days of #pridemonth left we wanted to reflect on all the amazing images, stories and awareness we've read and shared over the last 4 weeks. It's been incredible!⁠
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However, let's not stop celebrating Pride just because June is almost over. Let's keep the conversations going.⁠
⁠
🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈🌈⁠
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#fertility #fertilityjourney #ttc #ttccommunity #ttcuk #ivfuk #ivf #ivftreatment #fertilitynurse #yourfertilityjourney #yourfertilitynurse #pride #pride2022

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